Statutory Rights • Customer Service • About Us • Alpine Bikes

If you are a consumer and you order any item from us you have the statutory right within the United Kingdom to cancel the order and return any goods ordered in exchange for a refund. This statutory right of cancellation starts on the date that you submit your order and expires within seven working days beginning on the day after the day on which you receive the goods (hereinafter the "UK Statutory Right of Cancellation").

Exceptions to the UK Statutory Right of Cancellation include DVD, Video or Software orders where the product seal has been broken prior to return.

To cancel your order you should notify us by email, fax or in writing, and send the goods back to us within twenty one days of the date of cancellation. You are responsible for ensuring that the goods are received by us and are not damaged in transit. Goods should therefore be securely packaged. We recommend that you return items using recorded delivery, for your protection.

You are also responsible for the cost of returning items to us, unless the items were incorrectly delivered on our part, or the items are damaged or faulty.

For details of how to return goods please read our Returns Policy.