Statutory Rights • Customer Service • About Us • Alpine Bikes

Statutory Right to Cancel

If you are a consumer and you order any item from us you have the statutory right within the United Kingdom to cancel the order and return any goods ordered in exchange for a refund. This statutory right of cancellation starts on the date that you submit your order and expires on the seventh working day after the day on which you receive the goods (hereinafter the “UK Statutory Right of Cancellation”).

Exceptions to the UK Statutory Right of Cancellation include DVD, Video or Software orders where the product seal /security packaging has been broken prior to return.

To cancel your order you should notify us by email, fax or in writing to Alpine Bikes Online within the 7 day time period. The amount refunded will be for the cost of goods and any outward delivery costs charged as part of the original online transaction. Returned goods should therefore be in a reasonable condition, and we recommend that you return items to Alpine Bikes Online using recorded delivery. Customers are under a duty to take reasonable care of the goods until returned to Alpine Bikes Online. Refunds will be processed within 30 days upon receipt of notification by Alpine Bikes Online.

You are also responsible for the cost of returning items to us, unless the items were incorrectly delivered on our part or the items are received damaged.

For details of how to return goods please read our Returns Policy below. Please note that your statutory rights are not affected.

Alpine Bikes Online Returns policy

At Alpine Bikes Online we aim to provide you with the highest standards of customer service. If you need to return goods bought online, please follow the guidelines below:

• No refund can be given on DVD, Video or Software orders unless the goods have the security seals intact.
• To help us process your return, goods should be accompanied by your name and contact details, the order number and the date of purchase. (Please print and complete a returns form to accompany your goods).
• Alpine Bikes will refund the price paid by the consumer including outward delivery charges on any product which is wrongly delivered, or is damaged during delivery.
• The consumer is liable for the cost of returning goods to Alpine Bikes Online.
• Subject to the UK Statutory Right of Cancellation, any proper and reasonable costs that Alpine Bikes Online incur for the collection of goods will be requested for recharge.

Goods should returned to Alpine Bikes Online. If you have any queries about a return, you can contact us at:

Customer Enquiries: 0141 548 8808
E-mail: online.help@alpinebikes.co.uk

Faulty Goods

If you are concerned that a product we have supplied may be faulty and wish to return it to us for assessment please follow the guidelines below:

• Any goods returned for assessment should be in a clean and dry condition, if this is not possible soiled goods may be subject to delays in processing for cleaning.
• Goods should be accompanied by your name and contact details, the order number and the date of purchase. (Please print and complete a returns form to accompany your goods). This will allow us to refund you correctly.
• Full details of the fault should be given in a brief letter and the goods returned to the Alpine Bikes Online address.
• Please note that an investigation into faulty goods may take time to complete, however we will endeavour to process all investigations to a reasonable timescale.
• If the goods are found to have a fault Alpine Bikes Online will repair, replace or refund the goods.
• If the goods are found to not be faulty, the goods will be returned to you. Alpine Bikes Online, subject to the UK Statutory Right of Cancellation, reserves the right to charge you for the costs incurred in dealing with goods that are found not to be faulty.

If you have any questions about returning faulty goods, you can contact us at:

Phone: 0141 548 8808
E-mail: online.help@alpinebikes.co.uk