Returns • Customer Service • About Us • Alpine Bikes

When returning items to us it is your responsibility to ensure that the items arrive safely. We cannot accept any responsibility for items lost in the post, therefore we would always recommend using recorded or special delivery or alternatively a courier, so that you are covered in the event of a missing parcel.

Download and print a returns form.

Download and print a replacements form.

For any questions about your return, please contact Alpine Bikes Online at:

Alpine Bikes Online
Glasgow Outdoor Experience
50 Couper Street
Glasgow
G4 0DL

Telephone: 0141 559 5464
E-mail: online.help@alpinebikes.co.uk

Damaged Goods

• If an item is damaged on delivery to you, you should not sign for the item and the courier will return it to us.
• If you have signed for an item and then later realise that it has been damaged, you should return the item with a returns form. Items should be securely packaged and any damage should be clearly indicated.
• Alpine Bikes Online will refund any delivery costs, along with the costs of the damaged goods for items which are not being replaced.
• Any replacement items will be sent at no extra charge.

Faulty Goods

If you are concerned that a product we have supplied may be faulty and wish to return it to us for assessment please follow the guidelines below:

• Any goods returned for assessment should be in a clean and dry condition, if this is not possible soiled goods may be subject to delays in processing for cleaning.
• Goods should be accompanied by your name and contact details, the order number and the date of purchase. (Please print and complete a returns form to accompany your goods). This will allow us to refund you correctly.
• Full details of the fault should be given in a brief letter and the goods returned to the Alpine Bikes Online address.
• Please note that an investigation into faulty goods may take time to complete, however we will endeavour to process all investigations to a reasonable timescale.
• If the goods are found to have a fault Alpine Bikes Online will repair, replace or refund the goods.
• If the goods are found to not be faulty, the goods will be returned to you. Alpine Bikes Online, subject to the UK Statutory Right of Cancellation, reserves the right to charge you for the costs incurred in dealing with goods that are found not to be faulty.

If you have any questions about returning faulty goods, you can contact us at:

Phone: 0141 559 5464
E-mail: online.help@alpinebikes.co.uk

Incorrect Items Ordered

• If you have ordered the wrong item, you can return it to us at Alpine Bikes Online.
• Please fill in a returns form and enclose it with your goods.
• Amounts to be refunded will take account of the rights of cancellation and the sale of goods act, the customer is liable for the cost of returning goods to us except by prior arrangemnet with Alpine Bikes Online.
• If you would like a replacement item to be sent to you, you may be charged again for delivery.

Incorrect Items Sent

• If we have sent you an incorrect item, please return it to us using a returns form.
• Alpine Bikes Online will refund any postal charges that you incur sending incorrect items back to us, and will refund or replace the goods.

Replacement Items

• If you have been sent a damaged or incorrect item, we will send you a replacement item of the same value at no extra cost.
• If you do not want a replacement item for damaged goods or items sent incorrectly, or if there is not an appropriate replacement available, you will be given a full refund, including the delivery charges.